// conneqtme.com · Saudi Arabia
Services, Scope & Pricing · 2026
Intelligence, Unlocked.
Two flagship services — AI Marketing for E-Commerce and Custom AI Agents — built for Saudi Arabia & GCC brands.
SERVICE 01
AI Marketing for E-Commerce
A full-stack data and performance solution that transforms how Saudi e-commerce brands collect, manage, and activate their customer data — delivering higher ROAS, lower CAC, and compounding revenue growth.
COLLECT
Fix your data foundation: server-side tracking, GA4, Meta CAPI, attribution modeling
MANAGE
Unify customer data: CDP implementation, single customer view, identity resolution
ACTIVATE
Drive revenue: AI campaigns, personalization, lifecycle automation, CEP journeys
✓ Right fit if you are…
▸ E-commerce brand in KSA with SAR 50,000+ monthly revenue
▸ On Salla, Shopify, WooCommerce, or custom platforms
▸ Wanting to scale beyond manual campaigns
▸ Experiencing declining ROAS despite increasing ad spend
▸ Preparing for Ramadan, White Friday, National Day, Eid
▸ Sitting on siloed customer data with no unified view
✗ Not the right fit if…
▸ Monthly revenue is below SAR 30,000 — data volume too low for AI
▸ No ad spend budget — we amplify marketing, not replace it
▸ Looking for a one-time project with no ongoing optimization
Full Scope of Work
PHASE 01
Data Foundation & Tracking Audit
Weeks 1–2
─ Complete audit of GA4, Meta, TikTok, Snapchat Pixel setup
─ Server-side tracking: Meta CAPI + server-side GTM
─ GA4 e-commerce events: view_item, add_to_cart, purchase
─ Custom attribution model setup (first-touch, last-touch, data-driven)
─ PDPL-compliant consent management setup
─ Delivery: Tracking Audit Report + Fixed Implementation
PHASE 02
Customer Data Platform (CDP) Setup
Weeks 2–6
─ CDP selection & implementation (Segment, Klaviyo, Insider, or recommended)
─ Data source connections: e-commerce, CRM, WhatsApp, POS, paid media
─ Identity resolution — linking anonymous and known customer journeys
─ RFM segmentation model setup
─ Custom audience segments: VIPs, at-risk, high LTV, Ramadan buyers, lapsed
─ BI dashboard: single view of all revenue, segments, and channel performance
─ Delivery: Live CDP + unified customer database + dashboard
PHASE 03
AI Performance Marketing
Ongoing
─ Meta (Facebook & Instagram) with AI creative testing
─ Google Ads: Shopping, PMax, Display, YouTube
─ TikTok & Snapchat Ads for KSA reach
─ Noon & Amazon.sa sponsored products (if applicable)
─ 5–10 ad variations per campaign with auto-optimization
─ CDP-powered lookalike audiences from your actual high-LTV customers
─ AI budget allocation across channels based on real-time performance
─ Weekly performance reports with actionable insights
PHASE 04
Lifecycle Automation & Retention
Weeks 6+
─ WhatsApp abandonment sequence: 1hr, 24hr, 72hr flow
─ Post-purchase journey: confirmation → shipping → review → cross-sell
─ VIP customer journey: exclusive offers, early access, loyalty recognition
─ Win-back: AI churn prediction → re-engagement before customer leaves
─ Ramadan-specific journey: pre-Ramadan prep, Iftar timing, post-Ramadan retention
─ AI next-best-offer engine via WhatsApp & email
─ CEP integration: Braze, Insider, or equivalent
PHASE 05
Arabic GEO & Content
Ongoing
─ GEO — ensuring ChatGPT, Perplexity, Google AI cite your brand
─ Arabic semantic SEO (keyword research in Arabic, not translated English)
─ Product description optimization for AI-assisted shopping
─ Monthly Arabic blog content (2 articles) for organic authority
─ Technical SEO: Core Web Vitals, schema markup, structured data
Deliverables & Timeline
STEP 01
Tracking Audit & Fix
Full pixel audit + server-side tracking. Meta CAPI live.
Week 1–2 · Days 1–14
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STEP 02
GA4 & Attribution
GA4 e-commerce events configured. Custom attribution model live.
Week 2–3 · Days 8–21
STEP 03
CDP Setup
All data sources connected. Identity resolution & unified customer view.
Week 3–6 · Days 15–42
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◆
STEP 04
Audience Segments Live
VIP, at-risk, and lookalike audiences built and activated.
Week 4–6 · Days 22–42
STEP 05
AI Campaigns Go Live
Performance campaigns launched across all agreed paid channels.
Week 5 · Day 30
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↺
STEP 06
WhatsApp Journeys
Cart abandonment sequence + post-purchase journey automated.
Week 6–8 · Days 40–56
STEP 07
Monthly Optimisation
Performance reports, creative testing cycles, and budget optimisation.
Week 8+ · Ongoing
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✦
STEP 08
Strategic Review
CDP health check, segment refresh, and quarterly strategy session.
Quarterly · Every 90d
Pricing & Packages
All packages include bilingual Arabic/English execution and dedicated account management.
STARTER
SAR 8,000
/ month
Setup: SAR 15,000 one-time
✓Tracking audit & fix (1 platform)
✓GA4 e-commerce setup
✓Meta Pixel + CAPI setup
✓2 campaign channels managed
✓Monthly performance report
✓1 WhatsApp journey
✓Email support
Get Started →★ MOST POPULAR
GROWTH
SAR 18,000
/ month
Setup: SAR 25,000 one-time
✓Full tracking audit (all platforms)
✓CDP implementation + 5 segments
✓3–4 paid channels managed
✓AI creative testing (10 variants)
✓WhatsApp + email journeys
✓Bi-weekly reports + call
✓GEO optimization included
✓Ramadan campaign planning
Get Started →ENTERPRISE
SAR 40,000+
/ month
Setup: custom quotation
✓Full-stack data infrastructure
✓Enterprise CDP + CEP
✓All paid channels + Retail Media
✓Dedicated AI creative team
✓Full lifecycle automation suite
✓Weekly strategy sessions
✓Custom reporting dashboard
✓SLA + priority support
Get Started →NOT INCLUDED (UNLESS AGREED)
─ Paid media ad spend budget (client pays directly to Meta/Google/TikTok)
─ Third-party software licenses — can be procured through Conneqt at partner pricing
─ Photography, video production, or original creative production
─ Website development or Salla/Shopify store setup
MINIMUM COMMITMENT
12-month retainer required for GROWTH and ENTERPRISE. STARTER available on 6-month minimum. Month-to-month available after initial commitment period at +20% rate.
Success Metrics & Targets
ROAS Improvement
+30–60%
within 90 days of full activation
Customer Acquisition Cost
-20–40%
through better audience targeting
Cart Abandonment Recovery
8–15%
of abandoned carts recovered
Email/WhatsApp Open Rate
>35%
vs industry avg 18%
CDP Data Coverage
>80%
of customers unified into single profile
Customer LTV
+25%
over 12 months through retention journeys
SERVICE 02
Building Your AI Agent
Custom-built AI agents for Saudi and GCC businesses — Arabic-first, fully integrated, 30-day deployment. Agents that understand nuance, access live data, take actions, escalate intelligently, and sound authentically Saudi.
UNLIKE BASIC CHATBOTS, CONNEQT AI AGENTS:
▸ Understand context, nuance, and intent — not just keywords
▸ Access live data: order status, inventory, bookings, CRM records
▸ Take actions: create CRM records, book appointments, send follow-ups
▸ Escalate intelligently to human agents when needed
▸ Learn and improve over time through monthly optimization
▸ Sound authentically Saudi — Gulf dialect, culturally appropriate tone
Agent Types We Build
E-Commerce Sales & Support
─ Product Q&A and recommendations
─ Order status and tracking
─ Returns and exchange processing
─ Cart recovery via WhatsApp
─ Upsell and cross-sell in conversation
Best for: Salla & Shopify brands
Appointment & Booking Agent
─ Real-time calendar availability
─ Booking creation and modification
─ Reminders and confirmations
─ Waitlist management
─ Cancellation handling
Best for: Clinics, salons, services
Lead Qualification Agent
─ Inbound lead capture
─ Qualification question flow
─ CRM record creation
─ Sales team routing
─ Follow-up scheduling
Best for: B2B and real estate
HR & Internal Operations
─ Leave and attendance queries
─ Policy Q&A
─ Onboarding checklists
─ IT helpdesk first response
─ Internal announcement delivery
Best for: Enterprises 50+ staff
Customer Loyalty Agent
─ Points balance and redemption
─ Exclusive member offers
─ Birthday and milestone messages
─ Tier upgrade notifications
─ Community engagement
Best for: Retail loyalty programs
Arabic Content & GEO Agent
─ Arabic product description generation
─ SEO meta tag creation
─ GEO content optimization
─ FAQ generation
─ Social media caption writing
Best for: E-commerce content teams
Build Process (30-Day Deployment)
PHASE 01
Discovery & Architecture
Week 1
─ Business goals, use case scope, and success metrics definition
─ Full conversation flow mapping for primary and secondary intents
─ Technical architecture: platform selection (WhatsApp, web widget, Instagram, etc.)
─ Integration requirements: CRM, e-commerce, booking, inventory systems
─ Arabic/English language configuration and dialect preferences
─ Delivery: Agent Architecture Document + approved conversation flows
PHASE 02
Build & Integration
Week 2–3
─ Agent core build on selected platform (Botpress, Tidio, custom, or recommended)
─ Arabic and English NLP training with Saudi dialect examples
─ API integrations with all agreed business systems
─ Knowledge base population: FAQs, product catalog, policies
─ Escalation logic: human handoff rules and routing protocols
─ Admin dashboard setup: monitoring, analytics, agent management
PHASE 03
Testing & QA
Week 3–4
─ Internal QA: all primary and secondary conversation flows tested
─ Arabic language QA: dialect accuracy, cultural appropriateness, tone
─ Edge case testing: unusual inputs, offensive messages, out-of-scope questions
─ Integration testing: all connected systems verified with live data
─ Client User Acceptance Testing (UAT)
─ Performance testing: response time, concurrent user load
PHASE 04
Deployment & Monitoring
Week 4–5
─ Production deployment to agreed channels
─ Soft launch with monitoring before full traffic
─ Real-time monitoring during first 48 hours
─ Team training: admin panel, override, and escalation protocols
─ Delivery: Live Agent + Training Documentation + Admin Guide
PHASE 05
Optimization Retainer
Monthly · Optional
─ Monthly analysis: top 50 conversations reviewed for quality and gaps
─ Knowledge base updates: new products, policies, FAQs
─ Conversation flow improvements based on real user behavior
─ New intent training as usage patterns reveal new questions
─ Monthly performance report: containment rate, CSAT, escalation rate, volume
─ Quarterly strategic review: expansion and new channel recommendations
Pricing & Packages — AI Agent
One-time setup fee covers full build, integration, and deployment. Monthly retainer is optional but recommended.
ESSENTIAL AGENT
One-time setup: SAR 18,000
SAR 2,500 / month · Optimization retainer
✓1 channel (WhatsApp or website widget)
✓Up to 5 primary intents / use cases
✓Arabic OR English (bilingual +SAR 4,000)
✓1 system integration (e-commerce or CRM)
✓2-week optimization period post-launch
✓Monthly report (no ongoing retainer required)
✓Suitable for: single-function bot, FAQs, order tracking
Get Started →★ MOST POPULAR
GROWTH AGENT
One-time setup: SAR 38,000
SAR 5,500 / month · Optimization retainer
✓2–3 channels (WhatsApp + website + Instagram)
✓Up to 15 intents across multiple use cases
✓Full bilingual: Arabic + English
✓3 system integrations
✓AI creative testing variations
✓Full escalation logic + human handoff
✓Monthly optimization retainer included (first 3 months)
✓Suitable for: e-commerce, lead gen, support hybrid
Get Started →ENTERPRISE AGENT
One-time setup: Custom
Custom · Ongoing partnership
✓Unlimited channels and integrations
✓Custom LLM fine-tuning on your data
✓Full Arabic dialect customization
✓Dedicated AI engineer during build
✓SLA: 99.5% uptime guarantee
✓Custom analytics and reporting dashboard
✓Priority support + quarterly strategy sessions
✓Suitable for: enterprise, multi-brand, complex workflows
Get Started →
NEW SERVICE
SEO Powered by AI · Saudi Arabia
From technical SEO and Arabic keyword strategy to Generative Engine Optimization (GEO), Local SEO for multi-branch brands, and AI-generated Arabic content — a full SEO stack built for the KSA market.
Technical SEOArabic SEO & GEOLocal SEO (Multi-Branch)E-Commerce SEO (Salla & Shopify)AI Content at ScaleLive Rank Tracking Dashboard
VIEW FULL SEO SERVICES →Service 01 vs Service 02 — At a Glance
| Dimension | SERVICE 01 — AI Marketing | SERVICE 02 — AI Agent |
|---|---|---|
| Primary Outcome | Higher ROAS, lower CAC, data unification | 24/7 automated customer engagement |
| Delivery Model | Ongoing managed service | One-time build + optional retainer |
| Team Required | Shared Conneqt team | Dedicated build team |
| Time to First Value | Day 30 (campaigns live) | Day 30 (agent deployed) |
| Best Combined With | CDP + WhatsApp automation | AI Marketing for E-Commerce |
| Commitment | 6–12 month retainer | Setup + optional monthly |
| Pricing Model | Monthly retainer + setup fee | One-time setup + optional monthly |
General Terms & Conditions
Payment Terms
─ Setup fees: 50% on kick-off, 50% on delivery and sign-off
─ Monthly retainers: invoiced on the 1st, due within 15 days
─ All prices exclude VAT (15% KSA VAT applies)
─ Prices in SAR — USD equivalent available on request
Intellectual Property
─ All custom code and architectures belong to client upon full payment
─ Conneqt retains rights to anonymized performance metrics and methodologies
─ Client responsible for rights to all data and content provided
Data & Privacy
─ Conneqt operates under Saudi Arabia's PDPL
─ Data Processing Agreement (DPA) signed before any data access
─ Client data never used to train third-party AI models without written consent
─ All data stored within agreed geographic boundaries
Cancellation & Offboarding
─ Either party may cancel with 60 days written notice after initial commitment
─ Early termination within commitment period: 2 months' fee applies
─ Upon contract end: full data export + offboarding documentation provided
Next Steps
Ready to Get Started?
Book a free 30-minute discovery call. We'll review your current setup, identify your biggest revenue opportunities, and recommend the right service for your stage.